Joinery Masters Ltd. receives numerous customer inquiries daily, which can be challenging to manage efficiently. They use Deskhero's AI capabilities to handle these inquiries effectively. The AI uses OpenAI Embeddings from previous tickets and other data to generate suggested replies, significantly reducing the time spent on each inquiry.
The AI also improves the search functionality within the platform. When a helpdesk representative searches for a specific issue, the AI finds the most relevant content, enabling the representative to provide a quick and accurate response.
Additionally, the AI assists in keeping the knowledge base updated. It generates articles from Word, PowerPoint, and PDF files, ensuring that the latest information is always available. This feature has been particularly beneficial for Joinery Masters Ltd., as they frequently update their product manuals and installation guides.
By leveraging Deskhero's AI capabilities, Joinery Masters Ltd. has not only improved the efficiency of their helpdesk team but also enhanced the customer experience. Customers now receive faster, more accurate responses, leading to increased customer satisfaction.
In conclusion, Joinery Masters Ltd. has found Deskhero's AI capabilities to be a crucial tool in managing their helpdesk services.
How does Deskhero's AI help in managing customer inquiries at Joinery Masters Ltd.?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other data to generate suggested replies, reducing the time spent on each inquiry. It also improves the search functionality, enabling helpdesk representatives to provide quick and accurate responses.
How does the AI assist in updating the knowledge base?
The AI generates articles for the knowledge base from Word, PowerPoint, and PDF files, ensuring that the latest information is always available.
What are the benefits of using Deskhero's AI capabilities at Joinery Masters Ltd.?
Deskhero's AI capabilities improve the efficiency of the helpdesk team and enhance the customer experience by providing faster, more accurate responses.
* This article provides an example of how a fictive company in the Carpentry and Joinery activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.