Carpentry Solutions Co. handles a large number of customer inquiries daily, which can be difficult to manage efficiently. They utilize Deskhero's AI capabilities to handle these inquiries effectively. The AI uses OpenAI Embeddings from previous tickets and other data to generate suggested replies, significantly reducing the time spent on each inquiry.
The AI also enhances the search functionality within the platform. When a customer support representative searches for a specific issue, the AI finds the most relevant content, enabling the representative to provide a quick and precise response.
Moreover, the AI assists in maintaining the knowledge base. It generates articles from Word, PowerPoint, and PDF files, ensuring that the latest information is always available. This feature has been particularly beneficial for Carpentry Solutions Co., as they frequently update their product manuals and installation guides.
By leveraging Deskhero's AI capabilities, Carpentry Solutions Co. has not only improved the efficiency of their customer support team but also enhanced the customer experience. Customers now receive faster, more accurate responses, leading to increased customer satisfaction.
In summary, Carpentry Solutions Co. has found Deskhero's AI capabilities to be an essential tool in managing their customer support services.
How does Deskhero's AI help in managing customer inquiries at Carpentry Solutions Co.?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other data to generate suggested replies, reducing the time spent on each inquiry. It also enhances the search functionality, enabling customer support representatives to provide quick and precise responses.
How does the AI assist in maintaining the knowledge base?
The AI generates articles for the knowledge base from Word, PowerPoint, and PDF files, ensuring that the latest information is always available.
What are the benefits of using Deskhero's AI capabilities at Carpentry Solutions Co.?
Deskhero's AI capabilities improve the efficiency of the customer support team and enhance the customer experience by providing faster, more accurate responses.
* This article provides an example of how a fictive company in the Carpentry and Joinery activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.