CarpentryCraft Ltd. has a vast knowledge base consisting of articles generated from Word, PowerPoint, and PDF files. With Deskhero's AI capabilities, they can now automatically update these articles based on new information from previous tickets and scraped website data.
The company also uses Deskhero's AI to enhance the searchability of their knowledge base. The AI uses OpenAI Embeddings to understand the context and relevance of different articles, making it easier for support staff to find the information they need.
Furthermore, CarpentryCraft Ltd. uses Deskhero's custom email domains feature to manage customer communications. The AI uses these emails to learn about common customer queries and improve its suggested replies.
Additionally, the company uses Deskhero's REST API to integrate their existing project management system with the platform. This allows the AI to access project data and provide more accurate support for project-related queries.
Overall, Deskhero's advanced AI capabilities have enabled CarpentryCraft Ltd. to maintain a high-quality and relevant knowledge base, leading to improved customer support.
How does Deskhero's AI update knowledge base articles?
Deskhero's AI uses OpenAI Embeddings from previous tickets and scraped website data to find new and relevant information. This information is then used to update knowledge base articles.
How does Deskhero's AI improve the searchability of the knowledge base?
Deskhero's AI uses OpenAI Embeddings to understand the context and relevance of different knowledge base articles. This understanding is then used to provide more relevant search results.
Can Deskhero's AI learn from emails?
Yes, Deskhero's AI can learn from emails received on custom email domains. It uses this learning to improve its suggested replies.
* This article provides an example of how a fictive company in the Carpentry industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.