Streamlining Customer Support with AI at WoodWorks Inc.

Carpentry - WoodWorks Inc. *1

Streamlining Customer Support with AI at WoodWorks Inc.

WoodWorks Inc. receives numerous customer queries ranging from product inquiries to installation support. With Deskhero's AI capabilities, they can now automatically generate suggested replies based on previous tickets and knowledge base articles. This has drastically reduced the time taken to respond to customer queries.

The company also leverages Deskhero's website scraping feature to keep their knowledge base updated with the latest carpentry trends and techniques. The AI then uses this scraped data to enhance search results, making it easier for support staff to find relevant information.

WoodWorks Inc. has also benefited from Deskhero's custom fields and user groups features. They have created custom fields for different carpentry products and user groups for different customer segments. The AI uses these fields and groups to provide more personalized and accurate responses.

Moreover, the company uses Deskhero's REST API to integrate their existing CRM system with the platform. This allows the AI to access customer data and provide more personalized support. The AI also learns from this data to improve its future interactions.

Overall, Deskhero's advanced AI capabilities have enabled WoodWorks Inc. to provide faster and more accurate customer support, leading to increased customer satisfaction.


How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.

How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to understand the context and relevance of different data sources. It then uses this understanding to provide more relevant search results.

Can Deskhero's AI access data from other systems?
Yes, Deskhero's REST API allows you to integrate other systems with the platform. The AI can then access data from these systems to provide more personalized support.


* This article provides an example of how a fictive company in the Carpentry industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.