AdvanceNow receives numerous customer queries every day. To manage these queries effectively, the company uses Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies. This feature not only accelerates the response time but also ensures the accuracy and consistency of the responses, thereby improving the customer experience.
Moreover, AdvanceNow uses the AI-enhanced search results feature to swiftly locate pertinent information from their extensive database. This feature has drastically cut down the time spent on searching for information, thereby boosting the productivity of the customer support team.
AdvanceNow also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration enables them to manage tickets, user groups, and custom fields from a single interface, further enhancing their efficiency.
Overall, Deskhero's advanced AI capabilities have empowered AdvanceNow to provide superior customer service while reducing their operational expenses.
How does Deskhero's AI improve the customer experience?
Deskhero's AI improves the customer experience by generating accurate and consistent responses to customer queries. It does this by using OpenAI Embeddings from various sources to find relevant content, which is then used to generate suggested replies.
How does the AI-enhanced search results feature work?
The AI-enhanced search results feature uses OpenAI Embeddings from various sources to find relevant content. This content is then used to enhance the search results, making it easier and quicker to find the required information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This enables you to manage all your customer support and helpdesk services from a single interface.
* This article provides an example of how a fictive company in the Cash advances industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.