QuickCash Solutions receives a high volume of customer queries daily, ranging from loan application status to repayment options. The company uses Deskhero's advanced AI capabilities to manage these queries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and consistent, enhancing customer satisfaction.
Additionally, QuickCash uses the AI-enhanced search results feature to quickly locate relevant information from their vast database. This feature has significantly reduced the time spent on searching for information, thereby increasing the productivity of the customer support team.
QuickCash also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to manage tickets, user groups, and custom fields from a single interface, further improving their efficiency.
Overall, Deskhero's advanced AI capabilities have enabled QuickCash Solutions to deliver superior customer service while reducing their operational costs.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to enhance the search results, making it easier and quicker to find the required information.
How does the AI generate suggested replies?
The AI sends the relevant content found using OpenAI Embeddings through OpenAI's ChatGPT. This process generates suggested replies that are accurate, consistent, and tailored to the specific query.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This enables you to manage all your customer support and helpdesk services from a single interface.
* This article provides an example of how a fictive company in the Cash advances industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
