CashTrack Solutions' customer support team handles a multitude of queries about their cash flow management tools and services. They use Deskhero's ticket management feature to efficiently organize and respond to these queries. Deskhero's AI capabilities help the team to generate suggested replies based on the content of the tickets and the company's knowledge base articles.
Deskhero's AI also improves the search results within the platform. When a customer support representative searches for information to address a query, the AI uses OpenAI embeddings from previous tickets and knowledge base articles to find the most relevant content. This significantly reduces the time taken to find the necessary information and increases the efficiency of the support team.
The company also leverages Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant websites. Deskhero's AI capabilities assist in analyzing the scraped data and generating new knowledge base articles.
CashTrack Solutions has also customized Deskhero to fit their needs. They have created custom fields in the ticket management system to categorize queries based on the specific cash flow management tool or service they pertain to. This further streamlines their support operations and helps in providing personalized responses to customers.
In summary, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of CashTrack Solutions' customer support operations. The company is now able to provide quicker and more accurate responses to customer queries, enhancing customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search is performed on Deskhero, the AI uses OpenAI embeddings from previous tickets and knowledge base articles to find the most relevant content. This enhances the search results and makes it easier to find the necessary information.
Can Deskhero be customized to fit specific needs?
Yes, Deskhero allows for customization. You can create custom fields in the ticket management system to categorize queries based on your specific needs. You can also use your own email domain for customer support communications.
* This article provides an example of how a fictive company in the Cash Flow Management & Analysis industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
