FlowMaster Analytics receives a high volume of customer inquiries about their cash flow management tools and services. They utilize Deskhero's ticket management feature to effectively organize and respond to these inquiries. Deskhero's AI capabilities assist the team in generating suggested responses based on the content of the tickets and the company's knowledge base articles.
Deskhero's AI also improves the search results within the platform. When a helpdesk representative searches for information to address an inquiry, the AI uses OpenAI embeddings from previous tickets and knowledge base articles to find the most relevant content. This significantly decreases the time taken to find the necessary information and increases the efficiency of the helpdesk team.
The company also takes advantage of Deskhero's website scraping feature to keep their knowledge base updated with the most recent information from relevant websites. Deskhero's AI capabilities assist in analyzing the scraped data and generating new knowledge base articles.
FlowMaster Analytics has also tailored Deskhero to suit their requirements. They have created custom fields in the ticket management system to categorize inquiries based on the specific cash flow management tool or service they relate to. This further streamlines their helpdesk operations and aids in providing personalized responses to customers.
In conclusion, Deskhero's advanced AI capabilities have greatly enhanced the efficiency and effectiveness of FlowMaster Analytics' helpdesk services. The company is now able to provide faster and more accurate responses to customer inquiries, improving customer satisfaction.
How does Deskhero's AI generate suggested responses?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested responses.
How does Deskhero's AI improve search results?
When a search is performed on Deskhero, the AI uses OpenAI embeddings from previous tickets and knowledge base articles to find the most relevant content. This improves the search results and makes it easier to find the necessary information.
Can Deskhero be tailored to suit specific requirements?
Yes, Deskhero allows for customization. You can create custom fields in the ticket management system to categorize inquiries based on your specific requirements. You can also use your own email domain for helpdesk communications.
* This article provides an example of how a fictive company in the Cash Flow Management & Analysis industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
