ConferenceCuisine deals with a high volume of customer queries related to menu options, pricing, venue arrangements, and more. They use Deskhero's ticket management system to organize these queries and respond in a timely manner. The AI capabilities of Deskhero suggest replies based on previous tickets, knowledge base articles, and other resources, significantly improving response times.
Utilizing Deskhero's website scraping feature, ConferenceCuisine ensures their knowledge base is always up-to-date with the latest information from their website. This helps the AI to provide more accurate responses to customer queries.
ConferenceCuisine uses the custom fields feature to categorize tickets based on various parameters such as type of event, number of attendees, dietary restrictions, etc. This structured data helps the AI to provide personalized responses to each customer.
By integrating their existing CRM system with Deskhero using its REST API, ConferenceCuisine ensures a unified view of their customer data. This enhances the AI's ability to provide relevant responses based on each customer's history.
Overall, Deskhero's AI capabilities have helped ConferenceCuisine to deliver superior customer service, resulting in increased customer satisfaction and operational efficiency.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes the content of each ticket and suggests replies based on previous tickets, knowledge base articles, and other resources. This significantly reduces the time taken to craft a response.
Can Deskhero's AI provide personalized responses?
Yes, Deskhero's AI can provide personalized responses. It uses structured data from custom fields and integrates with your CRM system to understand each customer's history and preferences.
How does Deskhero's website scraping feature help in providing accurate responses?
Deskhero's website scraping feature keeps the knowledge base updated with the latest information from your website. This ensures that the AI has the most recent data to generate responses, thereby increasing the accuracy of the responses.
* This article provides an example of how a fictive company in the Catering Services for Conferences and Exhibitions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.