ExpoFeasts handles a large number of customer inquiries daily about their services, pricing, dietary options, and more. They use Deskhero's ticket management system to manage these inquiries efficiently. Deskhero's AI capabilities analyze the content of each ticket and suggest replies based on previous tickets and knowledge base articles, greatly reducing the time taken to respond.
ExpoFeasts uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that the AI has the most recent data when generating responses.
The custom fields feature allows ExpoFeasts to categorize tickets based on various factors like type of inquiry, event size, dietary preferences, etc. This structured data is then used by the AI to provide more accurate and personalized responses.
ExpoFeasts also uses Deskhero's REST API to integrate their existing CRM system with the platform. This allows them to have a unified view of their customer data, enhancing the AI's ability to provide relevant responses.
Overall, Deskhero's advanced AI capabilities have enabled ExpoFeasts to provide faster and more accurate customer support, improving customer satisfaction and efficiency.
How does Deskhero's AI suggest responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero's AI handle complex inquiries?
Yes, Deskhero's AI is designed to handle complex inquiries. It uses structured data from custom fields and integrates with your CRM system to provide accurate and personalized responses.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts data from your website and updates your knowledge base. This ensures that the AI has the most recent data to generate responses.
* This article provides an example of how a fictive company in the Catering Services for Conferences and Exhibitions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
