CellWorld receives a high volume of customer inquiries daily, which used to overwhelm their customer support team. With Deskhero, they were able to automate the process of ticket management. The AI system sorts incoming tickets based on their content and urgency, allowing the team to prioritize and handle them more effectively.
Deskhero's AI capabilities also provide suggested replies to customer inquiries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, the AI system can generate accurate and helpful responses. This feature has significantly reduced the time spent by the support team on each ticket, increasing their overall productivity.
The AI-powered comprehensive search bar has been a game-changer for CellWorld. It allows the support team to quickly find relevant information from the knowledge base, previous tickets, and even scraped website data. This feature has drastically reduced the time spent on searching for information, allowing the team to respond to customer inquiries faster.
CellWorld also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has made it easier for the support team to access all necessary information in one place, further improving their efficiency.
Overall, Deskhero's advanced AI capabilities have transformed CellWorld's customer support operations. They have not only improved the efficiency of the team but also enhanced the quality of their customer service.
How does Deskhero's AI system sort incoming tickets?
Deskhero's AI system sorts incoming tickets based on their content and urgency. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context and priority of each ticket.
How does the AI-powered comprehensive search bar work?
The AI-powered comprehensive search bar uses OpenAI Embeddings to quickly find relevant information from the knowledge base, previous tickets, and scraped website data. It enhances search results by understanding the context and relevance of the information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems. This makes it easier for the support team to access all necessary information in one place.
* This article provides an example of how a fictive company in the Cellphone Retailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
