MobileMart's helpdesk used to struggle with the high volume of customer inquiries. With Deskhero's advanced AI capabilities, they were able to automate the process of ticket management. The AI system sorts incoming tickets based on their content and urgency, allowing the helpdesk to prioritize and handle them more effectively.
The AI system also provides suggested replies to customer inquiries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, the AI system can generate accurate and helpful responses. This feature has significantly reduced the time spent by the helpdesk on each ticket, increasing their overall productivity.
MobileMart also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has made it easier for the helpdesk to access all necessary information in one place, further improving their efficiency.
The AI-powered comprehensive search bar has been a game-changer for MobileMart. It allows the helpdesk to quickly find relevant information from the knowledge base, previous tickets, and even scraped website data. This feature has drastically reduced the time spent on searching for information, allowing the helpdesk to respond to customer inquiries faster.
Overall, Deskhero's advanced AI capabilities have significantly optimized MobileMart's helpdesk services. They have not only improved the efficiency of the helpdesk but also enhanced the quality of their customer service.
How does Deskhero's AI system automate ticket management?
Deskhero's AI system automates ticket management by sorting incoming tickets based on their content and urgency. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context and priority of each ticket.
How does the AI system provide suggested replies?
The AI system provides suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. It uses this information to generate accurate and helpful responses to customer inquiries.
How does the AI-powered comprehensive search bar work?
The AI-powered comprehensive search bar uses OpenAI Embeddings to quickly find relevant information from the knowledge base, previous tickets, and scraped website data. It enhances search results by understanding the context and relevance of the information.
* This article provides an example of how a fictive company in the Cellphone Retailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
