Tranquil Rest Cemeteries operates numerous sites with varying offerings and regulations. They utilize Deskhero's user groups and tickets management features to handle the diverse range of queries they receive daily. Deskhero's AI capabilities, powered by OpenAI embeddings, are used to pull relevant content from previous tickets, knowledge base articles, and uploaded files such as policies and manuals.
Deskhero's AI capabilities allow Tranquil Rest's support team to generate suggested replies to customer inquiries swiftly and accurately. This not only improves response times but also ensures that customers receive consistent and correct information.
By scraping data from Tranquil Rest's website and integrating it with the existing knowledge base, Deskhero's AI ensures that the most relevant and current information is readily available to the support team. This significantly improves the quality of their customer service.
Deskhero's AI-powered comprehensive search bar enables Tranquil Rest's support team to locate information rapidly and accurately, thereby reducing the time spent on each ticket and increasing overall productivity.
Tranquil Rest Cemeteries has integrated Deskhero with their existing systems via the REST API. This ensures a smooth flow of information and further boosts the efficiency of their customer support.
How does Deskhero's AI enhance Tranquil Rest's customer support?
Deskhero's AI enhances customer support by providing quick and accurate suggested replies to customer queries and improving search results within the knowledge base. This leads to reduced time spent on each ticket and increased overall productivity.
How does Deskhero ensure the consistency of the information provided to customers?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This ensures the consistency and accuracy of the information provided to customers.
Can Tranquil Rest integrate Deskhero with their existing systems?
Yes, Tranquil Rest can integrate Deskhero with their existing systems via the REST API, ensuring a seamless flow of information.
* This article provides an example of how a fictive company in the Cemeteries industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
