Evergreen Memorial Parks manages multiple cemeteries across the country, each with its own unique set of rules, regulations, and services. They use Deskhero's structured data lists and custom fields to manage this complex information efficiently. The advanced AI capabilities of Deskhero leverage OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content.
With the help of Deskhero's AI, Evergreen's support team can quickly generate suggested replies to customer queries. This not only speeds up response times but also ensures the consistency and accuracy of the information provided to customers.
Deskhero's AI also enhances the search results within Evergreen's knowledge base. By scraping data from their website and integrating it with the existing knowledge base, the AI ensures that the most relevant and up-to-date information is always at the fingertips of the support team.
The comprehensive search bar powered by AI helps Evergreen's support team find information quickly and accurately, reducing the time spent on each ticket and improving overall productivity.
Through the REST API, Evergreen integrates Deskhero with their existing systems, ensuring a seamless flow of information and further enhancing the efficiency of their customer support.
How does Deskhero's AI improve the efficiency of Evergreen's customer support?
Deskhero's AI improves efficiency by quickly generating suggested replies to customer queries and enhancing search results within the knowledge base. This reduces the time spent on each ticket and improves overall productivity.
How does Deskhero ensure the accuracy of the information provided to customers?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This ensures the consistency and accuracy of the information provided to customers.
Can Evergreen integrate Deskhero with their existing systems?
Yes, through the REST API, Evergreen can integrate Deskhero with their existing systems, ensuring a seamless flow of information.
* This article provides an example of how a fictive company in the Cemeteries industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.