Harbor Freight Services receives a large number of customer queries related to vessel leasing, pricing, and technical details. Managing these queries manually was challenging and error-prone. With Deskhero's ticket management feature, the company can now efficiently handle all customer queries.
The company also leverages Deskhero's advanced AI capabilities to enhance its customer support. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This enables the support team to quickly find the information they need to resolve customer queries.
Deskhero's AI also generates suggested replies for common queries. This not only speeds up the response time but also ensures that the responses are consistent and accurate. The AI also enhances the search results, making it easier for the support team to find the required information.
Using Deskhero's custom fields and user groups features, Harbor Freight Services can customize their support workflow to suit their specific needs. The company can create custom fields for specific information like vessel type, capacity, and lease duration. They can also create user groups based on roles or departments to streamline the ticket assignment process.
By leveraging Deskhero's advanced AI capabilities, Harbor Freight Services has been able to significantly improve their customer support efficiency. The company has seen a reduction in response time, an increase in customer satisfaction, and a decrease in support-related errors.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content for resolving customer queries. It also generates suggested replies for common queries, reducing the response time and ensuring consistency in the responses.
How does Deskhero enhance the search results?
Deskhero's AI enhances the search results by using OpenAI Embeddings from various sources. This makes it easier for the support team to find the required information.
How can Deskhero customize the support workflow?
Deskhero allows you to create custom fields for specific information and user groups based on roles or departments. This helps in customizing the support workflow according to your specific needs.
* This article provides an example of how a fictive company in the Chartering and leasing of Cargo Vessels industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.