Oceanic Charter Inc. receives a high volume of customer queries related to vessel availability, pricing, and technical specifications. Managing these queries manually was time-consuming and prone to errors. With Deskhero's ticket management feature, the company can now efficiently categorize, prioritize, and track all customer queries.
The company also leverages Deskhero's advanced AI capabilities to enhance its customer support. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This helps the support team to quickly find the information they need to resolve customer queries.
With the help of Deskhero's AI, the company can also generate suggested replies for common queries. This not only speeds up the response time but also ensures consistency in the responses. The AI also enhances the search results, making it easier for the support team to find the information they need.
Deskhero's custom fields and user groups features allow Oceanic Charter Inc. to customize their support workflow according to their specific needs. The company can create custom fields for specific information like vessel type, capacity, and lease duration. They can also create user groups based on roles or departments to streamline the ticket assignment process.
Overall, Deskhero's advanced AI capabilities have helped Oceanic Charter Inc. to significantly improve their customer support efficiency and quality. The company has seen a reduction in response time, an increase in customer satisfaction, and a decrease in support-related errors.
How does Deskhero's AI find relevant content?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This helps to quickly find the information needed to resolve customer queries.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses the relevant content found from various sources to generate suggested replies for common queries. This speeds up the response time and ensures consistency in the responses.
How does Deskhero help in customizing the support workflow?
Deskhero allows you to create custom fields for specific information and user groups based on roles or departments. This helps in customizing the support workflow according to your specific needs.
* This article provides an example of how a fictive company in the Chartering and leasing of Cargo Vessels industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
