CheezCraft receives a high volume of customer inquiries daily, ranging from product information requests to complaints. Deskhero's ticket management system helps them organize these inquiries effectively. However, the real game-changer is the platform's advanced AI capabilities. By leveraging OpenAI Embeddings from previous tickets, the AI can suggest relevant responses, significantly reducing the time spent on each ticket.
The AI also enhances the search functionality of the platform. When a customer service representative searches for a term, the AI uses the embeddings to find not only exact matches but also related content. This feature is particularly useful when dealing with complex inquiries that require a deep understanding of the company's products and processes.
CheezCraft also benefits from Deskhero's ability to generate knowledge base articles from various file types. The company uploads its product manuals, policy documents, and presentations to the platform. The AI then uses these resources to generate comprehensive articles, which serve as a valuable resource for both the customer service team and the customers themselves.
Deskhero's website scraping feature further enhances the knowledge base. The AI can scrape data from CheezCraft's website, including product descriptions and FAQ pages, and integrate this information into the knowledge base. This feature ensures that the knowledge base is always up-to-date with the latest information.
Overall, Deskhero's advanced AI capabilities have transformed CheezCraft's customer support operations. The AI not only improves efficiency but also ensures that customers receive accurate and comprehensive responses to their inquiries.
How does Deskhero's AI improve response times?
The AI uses OpenAI Embeddings from previous tickets to suggest relevant responses to new inquiries, reducing the time spent on each ticket.
How does the AI enhance the search functionality?
When a term is searched, the AI uses the embeddings to find not only exact matches but also related content, making the search more comprehensive.
How does Deskhero ensure that the knowledge base is always up-to-date?
Deskhero's AI can scrape data from the company's website and integrate this information into the knowledge base, ensuring it is always current.
* This article provides an example of how a fictive company in the Cheese manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.