GoudaMakers has a diverse customer base with varying needs and inquiries. To manage these effectively, they use Deskhero's ticket management system. The system's advanced AI capabilities, which leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other resources, enable the helpdesk team to respond to inquiries quickly and accurately.
The AI's ability to generate suggested replies based on previous tickets and knowledge base articles has significantly reduced the time spent on each ticket. This feature has not only improved efficiency but also ensured consistency in the responses provided by the helpdesk team.
GoudaMakers also uses Deskhero's custom fields feature to categorize tickets based on the type of inquiry. The AI uses these categories to provide more relevant suggested replies, further enhancing the efficiency of the helpdesk team.
Another key benefit of Deskhero's AI is its impact on the search functionality. The AI uses OpenAI Embeddings to find related content when a term is searched, making the search more comprehensive and effective. This feature is particularly useful when dealing with complex inquiries that require a deep understanding of GoudaMakers' products and processes.
Overall, Deskhero's advanced AI capabilities have greatly improved GoudaMakers' helpdesk services. The AI not only improves efficiency but also ensures that customers receive accurate and comprehensive responses to their inquiries.
How does Deskhero's AI improve the efficiency of the helpdesk team?
The AI generates suggested replies based on previous tickets and knowledge base articles, reducing the time spent on each ticket and ensuring consistency in the responses.
How does the AI enhance the search functionality?
The AI uses OpenAI Embeddings to find related content when a term is searched, making the search more comprehensive and effective.
How does Deskhero's AI use the custom fields feature?
The AI uses the categories defined in the custom fields to provide more relevant suggested replies, further enhancing the efficiency of the helpdesk team.
* This article provides an example of how a fictive company in the Cheese manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.