NanoChem Corp faced challenges in managing their customer support services due to the technical nature of their products and the high volume of customer queries. They needed a solution that could handle these effectively and provide accurate responses.
Deskhero's features like structured data lists, ticket management system, and custom fields allowed NanoChem to organize their data and manage customer queries effectively. The custom email domains facilitated better communication within the company.
NanoChem utilized Deskhero's advanced AI capabilities, which leveraged OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other relevant data. This helped in finding relevant content for customer queries.
The AI then used this content to generate suggested replies through OpenAI's ChatGPT, significantly reducing the response time and improving the accuracy of the support provided. The AI also enhanced search results, making it easier for the support team to find relevant information.
By leveraging Deskhero's advanced AI capabilities, NanoChem Corp has been able to enhance their customer support services, reduce response time, and increase customer satisfaction.
How does Deskhero's AI enhance the customer support services?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other relevant data to generate suggested replies and enhance search results. This helps in providing quicker and more accurate responses to customer queries, thereby enhancing the customer support services.
Can Deskhero handle technical customer queries?
Yes, Deskhero is designed to handle technical customer queries. Its advanced AI capabilities can analyze a wide range of data including previous tickets, knowledge base articles, and technical documentation to find relevant content for customer queries.
How does Deskhero facilitate communication within the company?
Deskhero provides custom email domains that allow for better organization and communication within the company. It also has a user groups feature that facilitates collaboration among different teams.
* This article provides an example of how a fictive company in the Chemical Engineering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.