Optimizing Customer Support with Deskhero's Advanced AI Capabilities

Chemical Engineering - ChemTech Solutions *1

Optimizing Customer Support with Deskhero's Advanced AI Capabilities

ChemTech Solutions faced challenges in managing the vast amount of customer queries, tickets, and technical documentation. The company needed a solution that could efficiently handle these tasks while providing quick and accurate responses to customer inquiries.

With Deskhero, ChemTech was able to structure their data lists, manage tickets effectively, and create a comprehensive knowledge base. The platform's custom fields and email domains allowed for better organization and communication within the company.

The advanced AI capabilities of Deskhero, leveraging OpenAI Embeddings, played a crucial role in enhancing ChemTech's customer service. It utilized previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.

This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time and increasing the accuracy of the support provided. The AI also enhanced search results, making it easier for the support team to find relevant information.

Overall, Deskhero's advanced AI capabilities have helped ChemTech Solutions to optimize their customer support, improve response time, and increase customer satisfaction.


How does Deskhero's AI enhance the customer support process?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other relevant data to generate suggested replies and enhance search results. This helps in providing quicker and more accurate responses to customer queries.

How does Deskhero help in organizing data and communication?
Deskhero provides features like structured data lists, custom fields, and custom email domains that help in better organization of data and communication within the company.

Can Deskhero handle technical documentation?
Yes, Deskhero can handle technical documentation. It allows you to create a comprehensive knowledge base with articles generated from Word, PowerPoint, PDF files, and even scraped website data.


* This article provides an example of how a fictive company in the Chemical Engineering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.