PolyChem Solutions deals with a wide range of customer queries related to their diverse portfolio of chemical products. To manage these effectively, they use Deskhero's user groups and custom email domains features. These allow them to categorize queries based on product lines and direct them to the appropriate support teams, improving the efficiency of their helpdesk services.
Deskhero's AI capabilities play a crucial role in PolyChem's customer support operations. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to customer queries. This not only speeds up response times but also ensures consistency in the quality of responses.
PolyChem also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI automatically scrapes new information from their website and adds it to the knowledge base. This ensures that the support team always has the latest information at their fingertips.
The kanban board feature of Deskhero helps PolyChem track the progress of each ticket. The AI capabilities of the platform enable predictive ticket management, allowing the team to anticipate potential issues and address them proactively.
Lastly, PolyChem uses Deskhero's REST API to integrate the platform with their CRM system. This ensures that the support team has access to all relevant customer information, enabling them to provide personalized and efficient service.
How does PolyChem use Deskhero's user groups and custom email domains features?
PolyChem uses these features to categorize customer queries based on product lines and direct them to the appropriate support teams. This improves the efficiency of their helpdesk services.
How does Deskhero's AI help PolyChem's customer support operations?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to customer queries. This speeds up response times and ensures consistency in the quality of responses.
How does PolyChem use Deskhero's website scraping feature?
PolyChem uses this feature to keep their knowledge base up-to-date. The AI automatically scrapes new information from their website and adds it to the knowledge base.
* This article provides an example of how a fictive company in the Chemical Processing and Refining industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
