BioChem Corp. faces a significant challenge in managing customer queries due to the technical nature of their products. They use Deskhero's advanced ticket management system, enhanced by AI capabilities, to handle these queries efficiently. The AI suggests replies based on previous tickets and knowledge base articles, significantly reducing the time taken to respond to customers.
BioChem uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This allows them to focus on the most urgent and complex issues first, ensuring high-quality customer service.
The AI capabilities of Deskhero also enhance the search functionality within the platform. By leveraging OpenAI Embeddings from various sources, the AI provides more accurate and relevant search results. This enables BioChem's support team to find the information they need quickly, further improving response times.
BioChem also benefits from Deskhero's knowledge base feature. The AI can generate articles from various file types, creating a comprehensive knowledge base. This not only aids the support team but also empowers customers to find answers to their queries independently, reducing the load on the support team.
Finally, BioChem uses Deskhero's REST API to integrate the platform with their existing IT infrastructure. This ensures that all customer data is synchronized across platforms, providing a holistic view of each customer.
How does Deskhero's AI enhance BioChem's ticket management system?
The AI suggests replies to customer queries based on previous tickets and knowledge base articles. This significantly reduces the time taken to respond to customers and improves the efficiency of the ticket management system.
How does Deskhero's AI improve search results for BioChem?
By leveraging OpenAI Embeddings from various sources, Deskhero's AI provides more accurate and relevant search results. This enables BioChem's support team to find the information they need quickly.
How does BioChem benefit from Deskhero's knowledge base feature?
The AI can generate knowledge base articles from various file types, creating a comprehensive knowledge base. This aids the support team and empowers customers to find answers to their queries independently.
* This article provides an example of how a fictive company in the Chemical Processing and Refining industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
