ChildCare Connect receives a high volume of inquiries daily, ranging from service details, appointment scheduling, to emergency assistance requests. Managing these tickets manually was a daunting task. With Deskhero, they were able to automate ticket management, categorizing them based on urgency and type, thereby ensuring timely responses.
The custom fields feature of Deskhero allowed ChildCare Connect to capture specific information about each inquiry, such as the child's age or the nature of the service required. This structured data was then used by the AI to provide more personalized and relevant responses.
Deskhero's AI capabilities also helped ChildCare Connect to generate knowledge base articles from various sources like word documents, powerpoint presentations, and PDF files. These articles were then used to provide instant answers to common queries, reducing the load on their customer support team.
Furthermore, the AI leveraged OpenAI embeddings from previous tickets and knowledge base articles to suggest replies to new inquiries. This not only saved time but also ensured consistency in the quality of responses.
Lastly, the comprehensive search bar powered by AI made it easy for the support team to find relevant information quickly. Whether it was a past ticket, a knowledge base article, or a specific section in a policy document, the AI-enhanced search delivered accurate results in seconds.
How does Deskhero's AI capabilities improve the efficiency of our customer support?
Deskhero's AI capabilities automate ticket management, suggest replies based on past tickets and knowledge base articles, and enhance search results. This reduces manual effort, ensures timely responses, and improves the overall efficiency of your customer support.
Can Deskhero generate knowledge base articles from our existing resources?
Yes, Deskhero can generate knowledge base articles from various file types like Word documents, PowerPoint presentations, and PDF files. These articles can then be used to provide instant answers to common queries.
Can Deskhero handle emergency assistance requests?
Yes, Deskhero can categorize tickets based on urgency and type. Emergency assistance requests can be flagged as high priority to ensure they are addressed immediately.
* This article provides an example of how a fictive company in the Child and Family Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.