FamilyFirst Services deals with a wide range of queries and requests daily. Using Deskhero, they were able to automate the process of ticket management, ensuring that every request was promptly attended to. The AI capabilities of Deskhero categorized the tickets based on their nature and urgency, helping the support team prioritize their tasks.
Deskhero's AI also helped FamilyFirst Services to create a comprehensive knowledge base. The AI generated articles from various resources like policy documents, manuals, and presentations. This knowledge base served as an instant source of information for common queries, freeing up the support team to focus on more complex issues.
The AI capabilities of Deskhero extended beyond just managing tickets and creating a knowledge base. The AI leveraged OpenAI embeddings from previous tickets and knowledge base articles to suggest replies to new inquiries. This not only expedited the response time but also ensured the consistency and quality of the responses.
Additionally, the AI-enhanced search bar made it easy for the support team to find relevant information quickly. Whether it was a past ticket, a knowledge base article, or a specific section in a policy document, the AI-powered search delivered accurate results swiftly.
Lastly, the custom fields feature allowed FamilyFirst Services to capture specific information about each inquiry. This structured data was then used by the AI to provide more personalized and relevant responses, enhancing the overall customer experience.
How does Deskhero's AI help in managing tickets?
Deskhero's AI automates the process of ticket management by categorizing them based on their nature and urgency. This helps your support team to prioritize their tasks and ensures that every request is promptly attended to.
Can Deskhero create a knowledge base from our existing resources?
Yes, Deskhero's AI can generate knowledge base articles from various resources like policy documents, manuals, and presentations. This knowledge base can then serve as an instant source of information for common queries.
How does Deskhero's AI enhance the search function?
Deskhero's AI enhances the search function by leveraging OpenAI embeddings from previous tickets and knowledge base articles. This ensures that the search delivers accurate and relevant results quickly.
* This article provides an example of how a fictive company in the Child and Family Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
