Bumblebee Daycare uses Deskhero's advanced AI capabilities to manage the influx of queries from parents. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This information is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times and improving customer satisfaction.
Deskhero's AI capabilities also help Bumblebee Daycare in managing their knowledge base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from their website. This feature has helped them keep their knowledge base up-to-date with minimal manual intervention.
Using Deskhero's custom fields and user groups, Bumblebee Daycare has been able to categorize their customers and tickets effectively. This has resulted in better ticket management and faster resolution times.
The comprehensive search bar powered by AI has made it easier for the support team to find relevant information quickly. The search results are enhanced by the AI, which uses embeddings from various sources to provide the most relevant results.
Finally, Bumblebee Daycare uses Deskhero's REST API to integrate the platform with their existing systems. This has helped them create a unified platform for all their customer support needs.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies. This significantly reduces the time taken to draft responses, thereby improving response times.
How does Deskhero help in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from your website. This helps in keeping the knowledge base up-to-date with minimal manual intervention.
How does Deskhero's comprehensive search bar work?
Deskhero's search bar is powered by AI. It uses embeddings from various sources to provide the most relevant search results. This makes it easier for the support team to find the required information quickly.
* This article provides an example of how a fictive company in the Child Care Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
