Little Stars Nursery uses Deskhero's AI capabilities to handle the large volume of queries they receive daily. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations, the AI generates suggested replies. This has greatly improved their response times and overall customer satisfaction.
With Deskhero's AI-powered knowledge base, Little Stars Nursery has been able to maintain an updated repository of information. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from their website, ensuring that the knowledge base is always current.
Through Deskhero's custom fields and user groups, Little Stars Nursery has efficiently categorized their customers and tickets. This has led to improved ticket management and faster resolution times.
Deskhero's comprehensive search bar, enhanced by AI, has made it easy for the support team to find relevant information swiftly. The AI uses embeddings from various sources to provide the most relevant results.
Lastly, Little Stars Nursery has integrated Deskhero with their existing systems using the platform's REST API. This has created a unified platform for all their helpdesk needs, improving overall efficiency.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies. This significantly reduces the time taken to draft responses, thereby improving response times.
How does Deskhero help in maintaining an updated knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from your website. This ensures that the knowledge base is always current with minimal manual intervention.
How does Deskhero's comprehensive search bar work?
Deskhero's search bar is powered by AI. It uses embeddings from various sources to provide the most relevant search results. This makes it easier for the support team to find the required information quickly.
* This article provides an example of how a fictive company in the Child Care Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.