KidzComfort receives hundreds of customer inquiries daily, ranging from product specifications to delivery status. The volume of these inquiries was overwhelming their customer support team, leading to slow response times and dissatisfied customers.
With Deskhero, KidzComfort was able to automate a significant portion of their customer support. Using the platform's AI capabilities, they could generate suggested replies based on previous tickets, knowledge base articles, and other uploaded files. This dramatically reduced the time spent by their support team on each ticket.
Deskhero's AI also enhanced their search functionality. When a customer submits a query, the AI uses OpenAI Embeddings to find relevant content from their extensive knowledge base and scraped website data. This allows the support team to quickly find the information they need to resolve customer issues.
Additionally, KidzComfort used Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This ensured that urgent issues were addressed promptly, improving overall customer satisfaction.
Overall, Deskhero's advanced AI capabilities have allowed KidzComfort to significantly improve their customer support efficiency and response times.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. It uses this information to find relevant content and formulate an appropriate response.
How does Deskhero's AI enhance search functionality?
Deskhero's AI enhances search functionality by using OpenAI Embeddings to find relevant content from your knowledge base and scraped website data. This allows your support team to quickly find the information they need to resolve customer issues.
How can Deskhero help improve customer support efficiency?
Deskhero improves customer support efficiency by automating a significant portion of the support process. It generates suggested replies, enhances search functionality, and allows for the categorization and prioritization of tickets. This reduces the time spent on each ticket and ensures that urgent issues are addressed promptly.
* This article provides an example of how a fictive company in the Children's Furniture Retailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.