TinyTots Furnishings has a vast knowledge base consisting of product manuals, assembly instructions, and safety guidelines. However, managing this information and making it easily accessible to the customer support team was a challenge.
With Deskhero, TinyTots was able to leverage AI to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This not only streamlined the process of adding new information to the knowledge base but also ensured that all information was in a consistent format.
Deskhero's AI also improved the usability of the knowledge base. When a support team member searches for information, the AI uses OpenAI Embeddings to find relevant content from the knowledge base and scraped website data. This makes it easier for the team to find the information they need to assist customers.
In addition to improving the management of the knowledge base, Deskhero's AI also generates suggested replies for customer inquiries. This has significantly reduced the time spent by the support team on each ticket, improving overall efficiency.
By leveraging Deskhero's advanced AI capabilities, TinyTots Furnishings has been able to improve the management of their knowledge base and enhance their customer support.
How does Deskhero's AI help manage a knowledge base?
Deskhero's AI helps manage a knowledge base by automatically generating articles from Word, PowerPoint, and PDF files. It also uses OpenAI Embeddings to find relevant content when a support team member searches for information.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. It uses this information to find relevant content and formulate an appropriate response.
How can Deskhero improve customer support?
Deskhero improves customer support by automating a significant portion of the support process, including generating suggested replies and enhancing search functionality. It also helps manage your knowledge base, making it easier for your support team to find the information they need.
* This article provides an example of how a fictive company in the Children's Furniture Retailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.