CircuitMaster uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles. This allows the AI to generate suggested replies for common queries, significantly reducing the time spent by customer support agents on routine issues.
The company also utilizes Deskhero's website scraping feature to keep its knowledge base up-to-date with the latest product information and technical specifications. This data is then used by the AI to enhance search results and provide more accurate responses to customer queries.
Deskhero's REST API allows CircuitMaster to integrate the platform with their existing systems, ensuring a seamless transition and minimal disruption to their operations. The custom fields and user groups features allow them to tailor the platform to their specific needs.
The AI's ability to generate knowledge base articles from Word, PowerPoint, and PDF files has been particularly beneficial for CircuitMaster. It allows them to quickly create comprehensive and easily searchable resources for both their customer support agents and customers.
Overall, Deskhero's advanced AI capabilities have enabled CircuitMaster to significantly improve their customer support services, resulting in higher customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
What is the benefit of using Deskhero's website scraping feature?
The website scraping feature allows companies to automatically update their knowledge base with the latest product information and technical specifications. This ensures that the AI always has the most current data when generating responses to customer queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, minimizing disruption to operations during the transition.
* This article provides an example of how a fictive company in the Circuit Breakers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.