Jester Jugglers Co. receives numerous inquiries daily regarding event details, bookings, and special requests. Deskhero's AI-powered ticket management system categorizes these inquiries and suggests replies based on previous tickets and knowledge base articles, improving response time and accuracy.
The company uses the custom fields feature to categorize inquiries, making it easier for the support team to prioritize and respond. The AI enhances search results, helping the team find relevant content quickly.
Deskhero's website scraping feature is used by the company to monitor customer feedback from various sources. The AI capabilities analyze this data to provide insights into customer satisfaction and areas for improvement.
The knowledge base feature of Deskhero is used to create a comprehensive FAQ section on the company's website. The AI generates articles from various sources like Word, PowerPoint, and PDF files, saving the team valuable time.
Finally, the REST API of Deskhero allows the company to integrate the platform with their existing systems, ensuring a seamless workflow. The AI capabilities of Deskhero have greatly improved the efficiency of Jester Jugglers Co.'s event management.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to new inquiries, significantly reducing the response time.
How does Deskhero's website scraping feature help in improving customer satisfaction?
Deskhero's website scraping feature collects feedback from various sources. The AI analyzes this data to provide insights into customer satisfaction and areas of improvement.
How does the knowledge base feature work?
The knowledge base feature of Deskhero allows you to create a comprehensive FAQ section. The AI can generate articles from various sources like Word, PowerPoint, and PDF files.
* This article provides an example of how a fictive company in the Circus Arts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.