Cirque de Lumière receives numerous inquiries daily, ranging from ticket bookings to show details. The AI-powered ticket management system of Deskhero has streamlined this process. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies, reducing the response time.
The custom fields feature allows Cirque de Lumière to categorize inquiries based on their nature, making it easier for the support team to prioritize and respond. The AI enhances search results, helping the team find relevant content quickly.
Deskhero's website scraping feature is utilized by Cirque de Lumière to keep track of reviews and feedback from various sources. The AI capabilities analyze this data to provide insights into customer satisfaction and areas of improvement.
The knowledge base feature of Deskhero is used to create a comprehensive FAQ section on Cirque de Lumière's website. The AI generates articles from various sources like Word, PowerPoint, and PDF files, saving the team valuable time.
Finally, the REST API of Deskhero allows Cirque de Lumière to integrate the platform with their existing systems, ensuring a seamless workflow. The AI capabilities of Deskhero have greatly improved the efficiency of Cirque de Lumière's customer support.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to new inquiries, significantly reducing the response time.
How does Deskhero's website scraping feature help in improving customer satisfaction?
Deskhero's website scraping feature collects reviews and feedback from various sources. The AI analyzes this data to provide insights into customer satisfaction and areas of improvement.
How does the knowledge base feature work?
The knowledge base feature of Deskhero allows you to create a comprehensive FAQ section. The AI can generate articles from various sources like Word, PowerPoint, and PDF files.
* This article provides an example of how a fictive company in the Circus Arts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
