BuildMaster Engineers often deals with complex customer queries related to their projects. To handle these queries efficiently, the company uses Deskhero's AI capabilities. The AI uses OpenAI embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data, and generates suggested replies. This has significantly improved the company's response time and accuracy.
The company also uses Deskhero's AI for efficient ticket management. The AI categorizes the tickets based on their content, urgency, and relevance, helping the support team to prioritize and address the tickets effectively.
Deskhero's comprehensive search bar powered by AI has made it easier for BuildMaster Engineers' support team to find relevant information quickly. The AI enhances the search results, making the search process more efficient.
By integrating Deskhero's REST API with their existing systems, BuildMaster Engineers has been able to maintain a unified system for customer support. This has improved their operational efficiency and enhanced customer satisfaction.
Overall, by leveraging Deskhero's advanced AI capabilities, BuildMaster Engineers has been able to optimize their helpdesk operations, enhance customer interactions, and improve operational efficiency.
How does Deskhero's AI help in handling customer queries?
Deskhero's AI uses OpenAI embeddings to find relevant content from various sources and generates suggested replies. This helps in handling customer queries efficiently and improves response time and accuracy.
How does Deskhero's AI assist in ticket management?
Deskhero's AI categorizes the tickets based on their content, urgency, and relevance. This helps the support team to prioritize and address the tickets effectively.
How can Deskhero be integrated with existing systems?
Deskhero provides a REST API that can be used to integrate the platform with existing systems. This allows for a seamless integration and a unified system for customer support.
* This article provides an example of how a fictive company in the Civil Engineering and Structural Design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.