CivilTech Designs receives numerous queries from customers regarding their structural designs. To handle these queries efficiently, the company uses Deskhero's AI capabilities. The AI uses OpenAI embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data, and generates suggested replies. This has significantly improved the company's response time and accuracy.
The company also uses Deskhero's AI for efficient ticket management. The AI categorizes the tickets based on their content, urgency, and relevance, helping the support team to prioritize and address the tickets effectively.
Deskhero's comprehensive search bar powered by AI has been a boon for CivilTech Designs. The AI enhances the search results, making it easier for the support team to find relevant information quickly and efficiently.
By integrating Deskhero's REST API with their existing systems, CivilTech Designs has been able to maintain a unified system for customer support. This has improved their operational efficiency and enhanced customer satisfaction.
Overall, by leveraging Deskhero's advanced AI capabilities, CivilTech Designs has been able to enhance their customer interactions, improve ticket management, and provide quick and accurate responses to customer queries.
How does Deskhero's AI help in responding to customer queries?
Deskhero's AI uses OpenAI embeddings to find relevant content from various sources and generates suggested replies. This helps in providing quick and accurate responses to customer queries.
How does Deskhero's AI assist in ticket management?
Deskhero's AI categorizes the tickets based on their content, urgency, and relevance. This helps the support team to prioritize and address the tickets effectively.
How can Deskhero be integrated with existing systems?
Deskhero provides a REST API that can be used to integrate the platform with existing systems. This allows for a seamless integration and a unified system for customer support.
* This article provides an example of how a fictive company in the Civil Engineering and Structural Design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.