Sparkle Cleaners was struggling with managing a high volume of customer queries and complaints. They needed a solution that could help them manage and respond to these tickets efficiently.
By implementing Deskhero, Sparkle Cleaners was able to leverage the platform's advanced AI capabilities to manage their tickets better. The AI used OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
The AI capabilities also enhanced the search results on their helpdesk. When customers searched for a query, the AI would use the embeddings to find the most relevant information from their knowledge base and present it to the customer. This reduced the number of tickets generated as customers could find the information they needed quickly.
Furthermore, the custom fields feature allowed Sparkle Cleaners to categorize their tickets better, making it easier for their support team to prioritize and manage them. The kanban board provided a visual representation of the ticket workflow, further improving their management process.
Overall, Deskhero's advanced AI capabilities have enabled Sparkle Cleaners to improve their customer support, reduce response times, and increase customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a customer searches for a query, Deskhero's AI uses the embeddings to find the most relevant information from the company's knowledge base and presents it to the customer.
How does Deskhero help in managing tickets?
Deskhero provides features like custom fields and a kanban board to help companies categorize, prioritize, and manage their tickets more efficiently.
* This article provides an example of how a fictive company in the Cleaning and Maintenance Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
