Clean & Shine was looking for a solution to improve their customer service. They were dealing with a high volume of customer queries and complaints and needed a way to manage and respond to these tickets effectively.
By implementing Deskhero, Clean & Shine was able to leverage the platform's advanced AI capabilities to enhance their customer service. The AI used OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, helping them respond to customer queries more effectively.
The AI capabilities also improved the search results on their helpdesk. When customers searched for a query, the AI would find the most relevant information from their knowledge base and present it to the customer. This reduced the number of tickets generated and improved customer satisfaction.
Furthermore, the custom fields feature allowed Clean & Shine to categorize their tickets better, making it easier for their support team to prioritize and manage them. The kanban board provided a visual representation of the ticket workflow, further improving their management process.
Overall, by using Deskhero's advanced AI capabilities, Clean & Shine has been able to enhance their customer service, improve response times, and increase customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a customer searches for a query, Deskhero's AI uses the embeddings to find the most relevant information from the company's knowledge base and presents it to the customer.
How does Deskhero help in managing tickets?
Deskhero provides features like custom fields and a kanban board to help companies categorize, prioritize, and manage their tickets more efficiently.
* This article provides an example of how a fictive company in the Cleaning and Maintenance Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.