Bright & Shine Cleaning Services uses Deskhero's AI capabilities to manage their customer support tickets. The AI system uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to customer queries. This not only improves the speed of response but also ensures consistency in the quality of responses.
The company also uses Deskhero's AI to prioritize and categorize tickets. This ensures that urgent and important issues are addressed promptly, leading to improved customer satisfaction.
Deskhero's AI also enhances the company's knowledge base by providing more accurate and relevant search results. This makes it easier for customers to find the information they need, reducing the number of support tickets and freeing up the support team to focus on more complex issues.
Bright & Shine also leverages Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI system automatically scrapes new information from their website and integrates it into the knowledge base.
Overall, Deskhero's advanced AI capabilities have enabled Bright & Shine Cleaning Services to improve the efficiency of their helpdesk services, leading to increased productivity and customer satisfaction.
How does Deskhero's AI improve the quality of responses to customer queries?
Deskhero's AI uses OpenAI embeddings from various sources to suggest replies to customer queries, ensuring consistency in the quality of responses.
How does Deskhero's AI help in managing support tickets?
Deskhero's AI prioritizes and categorizes tickets, ensuring that urgent and important issues are addressed promptly.
How does Deskhero's website scraping feature help in keeping the knowledge base up-to-date?
Deskhero's AI system automatically scrapes new information from your website and integrates it into the knowledge base, keeping it up-to-date.
* This article provides an example of how a fictive company in the Cleaning Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.