Crystal Clear Cleaning Co. uses Deskhero's AI capabilities to manage their customer support tickets. The AI system uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies to customer queries. This has significantly reduced the time taken to respond to customer queries and improved the quality of responses.
The company also uses Deskhero's AI to categorize and prioritize tickets. This ensures that critical issues are addressed promptly, improving customer satisfaction and retention rates.
Deskhero's AI also enhances the company's knowledge base by providing more accurate and relevant search results. This has made it easier for customers to find the information they need, reducing the number of support tickets and freeing up the support team to focus on more complex issues.
Crystal Clear Cleaning Co. also leverages Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI system automatically scrapes new information from their website and integrates it into the knowledge base.
Overall, Deskhero's advanced AI capabilities have enabled Crystal Clear Cleaning Co. to optimize their customer support services, leading to improved customer satisfaction and increased operational efficiency.
How does Deskhero's AI improve the speed and quality of responses to customer queries?
Deskhero's AI uses OpenAI embeddings from various sources to generate suggested replies to customer queries, significantly reducing the time taken to respond and improving the quality of responses.
How does Deskhero's AI help in managing support tickets?
Deskhero's AI categorizes and prioritizes tickets, ensuring that critical issues are addressed promptly.
How does Deskhero's website scraping feature help in keeping the knowledge base up-to-date?
Deskhero's AI system automatically scrapes new information from your website and integrates it into the knowledge base, keeping it up-to-date.
* This article provides an example of how a fictive company in the Cleaning Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
