RegulaTrials receives a large number of customer queries every day. To manage this, they use Deskhero's ticket management system. The system's AI capabilities analyze previous tickets and knowledge base articles to suggest appropriate responses, significantly reducing the response time.
The company also uses Deskhero's custom fields and structured data lists to organize customer information and queries. This allows them to provide personalized support and track customer interactions more effectively. The AI-powered comprehensive search bar makes it easy to find relevant information quickly.
Deskhero's AI capabilities also extend to generating knowledge base articles from various file types like Word, PowerPoint, and PDF files. This feature is particularly useful for RegulaTrials as they often need to reference policies, manuals, and presentations when responding to customer queries. The AI can scrape these documents for relevant information, creating a robust and comprehensive knowledge base.
Additionally, RegulaTrials uses Deskhero's website scraping feature to stay updated on the latest regulations and guidelines in the clinical trials industry. The AI can analyze this data and incorporate it into the knowledge base, ensuring that the support team always has the most current information.
Finally, RegulaTrials leverages Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer interactions are tracked and managed efficiently, improving the overall customer experience.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest appropriate responses to new queries. This reduces the time spent researching and formulating responses, thereby improving response time.
How does Deskhero help in staying updated with the latest regulations?
Deskhero's website scraping feature allows the platform to gather the latest regulations and guidelines from relevant websites. The AI then analyzes this data and incorporates it into the knowledge base, ensuring that the support team always has the most current information.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with your existing systems. This ensures that all customer interactions are tracked and managed efficiently.
* This article provides an example of how a fictive company in the Clinical Trials Regulation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
