CliniRegulate receives numerous queries daily about complex regulations and procedures. To manage this, they use Deskhero's ticket management system, which categorizes and prioritizes tickets based on urgency and importance. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest appropriate responses, reducing the response time significantly.
The company also utilizes Deskhero's custom fields and structured data lists to organize customer information and queries. This allows them to provide personalized support and track customer interactions more effectively. The AI-powered comprehensive search bar makes it easy to find relevant information quickly.
Deskhero's AI capabilities also extend to generating knowledge base articles from various file types like Word, PowerPoint, and PDF files. This feature is particularly useful for CliniRegulate as they often need to reference policies, manuals, and presentations when responding to customer queries. The AI can scrape these documents for relevant information, creating a robust and comprehensive knowledge base.
Additionally, CliniRegulate uses Deskhero's website scraping feature to stay updated on the latest regulations and guidelines in the clinical trials industry. The AI can analyze this data and incorporate it into the knowledge base, ensuring that the support team always has the most current information.
Finally, CliniRegulate leverages Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer interactions are tracked and managed efficiently, improving the overall customer experience.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest appropriate responses to new queries. This reduces the time spent researching and formulating responses, thereby improving response time.
How does Deskhero help in staying updated with the latest regulations?
Deskhero's website scraping feature allows the platform to gather the latest regulations and guidelines from relevant websites. The AI then analyzes this data and incorporates it into the knowledge base, ensuring that the support team always has the most current information.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with your existing systems. This ensures that all customer interactions are tracked and managed efficiently.
* This article provides an example of how a fictive company in the Clinical Trials Regulation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
