Trendy Threads receives hundreds of customer queries daily, ranging from product inquiries to shipping issues. The company leverages Deskhero's AI capabilities to efficiently manage these tickets. The AI system uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time agents spend on each ticket.
The company also utilizes Deskhero's comprehensive search bar, which is enhanced by the AI system. This allows agents to quickly find relevant information from the knowledge base, previous tickets, and even scraped website data. This feature has proven invaluable in providing quick and accurate responses to customer queries.
Deskhero's AI system also helps Trendy Threads maintain an up-to-date knowledge base. The system can generate articles from Word, PowerPoint, and PDF files, saving the company significant time and resources in manual content creation.
Finally, the company uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer data is centralized, further enhancing the efficiency of the customer support team.
Overall, Deskhero's advanced AI capabilities have allowed Trendy Threads to significantly improve their customer support operations, resulting in higher customer satisfaction and loyalty.
How does Deskhero's AI system help in managing customer tickets?
Deskhero's AI system uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time agents spend on each ticket.
How does the comprehensive search bar work?
The comprehensive search bar is enhanced by Deskhero's AI system. It allows agents to quickly find relevant information from the knowledge base, previous tickets, and even scraped website data.
Can Deskhero's AI system generate knowledge base articles?
Yes, Deskhero's AI system can generate knowledge base articles from Word, PowerPoint, and PDF files. This saves significant time and resources in manual content creation.
* This article provides an example of how a fictive company in the Agents specialized in the sale of clothing and apparel industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
