Fashion Forward prides itself on its exceptional customer service. To maintain this standard, the company uses Deskhero's AI capabilities to manage their helpdesk services. The AI system uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, improving the speed and accuracy of responses to customer queries.
The company also uses Deskhero's custom fields and user groups features to categorize and prioritize tickets. This, combined with the AI system's ability to suggest replies, has significantly improved the efficiency of the helpdesk team.
Deskhero's AI system also enhances the company's knowledge base. The system can generate articles from Word, PowerPoint, and PDF files, ensuring that the knowledge base is always up-to-date and comprehensive.
Furthermore, Fashion Forward uses Deskhero's REST API to integrate the platform with their existing CRM system. This integration centralizes customer data, making it easier for the helpdesk team to access and use this data.
Overall, Deskhero's advanced AI capabilities have enabled Fashion Forward to provide faster and more accurate responses to customer queries, improving customer satisfaction and loyalty.
How does Deskhero's AI system improve the speed and accuracy of responses to customer queries?
Deskhero's AI system uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, improving the speed and accuracy of responses to customer queries.
How does the company use Deskhero's custom fields and user groups features?
Fashion Forward uses Deskhero's custom fields and user groups features to categorize and prioritize tickets. This, combined with the AI system's ability to suggest replies, has significantly improved the efficiency of the helpdesk team.
Can Deskhero's AI system generate knowledge base articles?
Yes, Deskhero's AI system can generate knowledge base articles from Word, PowerPoint, and PDF files. This ensures that the knowledge base is always up-to-date and comprehensive.
* This article provides an example of how a fictive company in the Agents specialized in the sale of clothing and apparel industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
