Skyward Computing has a vast knowledge base that includes articles, policies, manuals, and presentations. However, managing this content and making it easily accessible to their support team was a challenge. They turned to Deskhero for its advanced AI capabilities to enhance their knowledge base.
With Deskhero, Skyward Computing can now automatically generate knowledge base articles from Word, PowerPoint, and PDF files using AI. This has significantly reduced the time and effort required to create and update knowledge base articles.
Deskhero's AI also enhances the searchability of Skyward's knowledge base. The AI uses OpenAI Embeddings to analyze the content and enhance search results, making it easier for the support team to find relevant articles quickly. This feature has been particularly useful in handling complex queries that require in-depth knowledge of Skyward's services.
Skyward also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further enhanced the accessibility of their knowledge base, as they can now access it directly from their internal systems.
Overall, Deskhero's advanced AI capabilities have transformed Skyward's knowledge base, making it more efficient and accessible. The AI not only streamlines the content management process but also enhances the quality and searchability of the knowledge base articles.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses advanced algorithms to analyze Word, PowerPoint, and PDF files and generate knowledge base articles from them. This automates the process of creating and updating knowledge base articles.
How does the AI enhance the searchability of the knowledge base?
The AI uses OpenAI Embeddings to analyze the content of the knowledge base and enhance search results. This makes it easier to find relevant articles quickly.
How does Deskhero's REST API enhance the accessibility of the knowledge base?
Deskhero's REST API allows Skyward Computing to integrate the platform with their existing systems. This means they can access the knowledge base directly from their internal systems, enhancing its accessibility.
* This article provides an example of how a fictive company in the Cloud computing solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.