Nimbus Networks receives a high volume of support tickets daily from their clients who use their cloud computing services. Managing these tickets manually was becoming increasingly challenging and inefficient. They turned to Deskhero for its advanced AI capabilities to improve their helpdesk operations.
With Deskhero, Nimbus Networks can now automatically categorize and prioritize support tickets using AI. This has significantly reduced the time taken to respond to tickets and increased customer satisfaction. The AI also suggests replies based on previous tickets and knowledge base articles, enabling quicker resolution of issues.
Deskhero's AI capabilities also extend to its comprehensive search bar. The AI leverages OpenAI Embeddings to enhance search results, making it easier for Nimbus's support team to find relevant content quickly. This feature has been particularly useful in handling complex queries that require in-depth knowledge of Nimbus's services.
Additionally, Nimbus uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further enhanced the efficiency of their support services, as they can now manage tickets directly from their internal systems.
Overall, Deskhero's advanced AI capabilities have transformed Nimbus's customer support services, making them more efficient and effective. The AI not only streamlines the ticket management process but also enhances the quality of support provided to customers.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the tickets. It then categorizes and prioritizes them based on their relevance and urgency.
How does the AI suggest replies to tickets?
The AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies to the tickets.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to analyze the search query and find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This enhances the search results and makes it easier to find relevant content.
* This article provides an example of how a fictive company in the Cloud computing solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
