NaturalGas Solutions was looking for a solution to create and maintain a comprehensive knowledge base for their customers and employees. They decided to use Deskhero due to its advanced AI capabilities. With Deskhero, NaturalGas Solutions was able to create a knowledge base that is easy to update and maintain.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate new knowledge base articles. This automated process saves time and ensures that the knowledge base is always up-to-date with the latest information.
NaturalGas Solutions also used Deskhero's AI capabilities to maintain the knowledge base. The AI regularly scans the uploaded files and scraped website data for any updates or changes. If it finds any new information, it automatically updates the relevant knowledge base articles.
Furthermore, the AI-enhanced search bar provided by Deskhero allows users to find relevant information in the knowledge base more quickly. This not only improves the user experience but also reduces the workload of the support team.
Overall, the implementation of Deskhero's advanced AI capabilities has significantly improved NaturalGas Solutions' knowledge base creation and maintenance process.
How does Deskhero's AI help in creating a knowledge base?
Deskhero's AI helps in creating a knowledge base by using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate new knowledge base articles. This automated process saves time and ensures that the knowledge base is always up-to-date with the latest information.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI helps in maintaining the knowledge base by regularly scanning the uploaded files and scraped website data for any updates or changes. If it finds any new information, it automatically updates the relevant knowledge base articles.
How does Deskhero's AI-enhanced search bar work?
Deskhero's AI-enhanced search bar uses OpenAI Embeddings to find relevant content from various sources such as previous tickets, knowledge base articles, uploaded files, and scraped website data. This allows users to find relevant information in the knowledge base more quickly, improving the user experience and reducing the workload of the support team.
* This article provides an example of how a fictive company in the Compressed Natural Gas (CNG) Delivery & Equipment Sales industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
