CNG Equipments Inc. was struggling with managing product information and providing efficient sales support. They decided to use Deskhero to streamline these processes. With Deskhero's advanced AI capabilities, CNG Equipments Inc. was able to automate the management of product information and enhance their sales support.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like product manuals, and scraped website data to find relevant content. This information is then used to generate suggested replies to customer queries about products, helping the sales team to provide faster and more accurate responses.
CNG Equipments Inc. also used Deskhero's AI capabilities to manage product information. The AI analyzed the uploaded product manuals and scraped website data to create a structured data list of product information. This helped the sales team to access product information more easily and efficiently.
Furthermore, the AI-enhanced search bar provided by Deskhero allowed the sales team to find relevant product information more quickly. This not only improved the efficiency of the sales team but also enhanced the customer experience.
Overall, the implementation of Deskhero's advanced AI capabilities has significantly improved CNG Equipments Inc.'s sales support and product information management.
How does Deskhero's AI enhance the sales support?
Deskhero's AI enhances the sales support by generating suggested replies to customer queries about products. It uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded product manuals, and scraped website data to find relevant content and provide faster and more accurate responses.
How does Deskhero's AI help in managing product information?
Deskhero's AI helps in managing product information by analyzing the uploaded product manuals and scraped website data. It creates a structured data list of product information, allowing the sales team to access product information more easily and efficiently.
How does Deskhero's AI-enhanced search bar work?
Deskhero's AI-enhanced search bar uses OpenAI Embeddings to find relevant content from various sources such as previous tickets, knowledge base articles, uploaded product manuals, and scraped website data. This allows the sales team to find relevant product information more quickly, improving their efficiency and the customer experience.
* This article provides an example of how a fictive company in the Compressed Natural Gas (CNG) Delivery & Equipment Sales industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
