Union Trust Co-operative Bank, a leading co-operative bank, was facing challenges in managing its extensive knowledge base. With a vast amount of data in various formats, including Word documents, PowerPoint presentations, PDF files, and website data, finding relevant information quickly was proving difficult. They turned to Deskhero for a solution.
Deskhero's advanced AI capabilities were implemented to improve the search functionality within the knowledge base. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide more accurate and relevant search results.
The AI system analyzes the content of a search query and suggests the most relevant information based on the available data. This has significantly improved the speed and accuracy of retrieving information from the knowledge base, enhancing the quality of customer support provided by Union Trust.
Additionally, Deskhero's REST API allowed Union Trust to integrate the platform with their existing systems, ensuring seamless data exchange and further improving the efficiency of their customer support services.
Overall, Deskhero's AI capabilities have revolutionized Union Trust's knowledge base management, improving access to information, response times, and customer satisfaction.
How does Deskhero's AI improve knowledge base search?
Deskhero's AI analyzes the content of a search query and suggests the most relevant information based on the available data in the knowledge base and other sources. This improves the speed and accuracy of retrieving information.
Can Deskhero's AI handle data in different formats?
Yes, Deskhero's AI can handle data in various formats, including Word documents, PowerPoint presentations, PDF files, and website data. It uses this data to provide more accurate and relevant search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for integration with existing systems, ensuring seamless data exchange and improving the efficiency of customer support services.
* This article provides an example of how a fictive company in the Co-operative Banks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.