MachinaTech uses Deskhero's AI capabilities to manage their vast array of customer support tickets. The AI system leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This information is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
The company also utilizes Deskhero's custom fields and structured data lists to categorize and prioritize customer issues. This allows them to efficiently manage their resources and ensure that critical issues are addressed promptly.
Deskhero's comprehensive search bar and REST API have been instrumental in improving the efficiency of MachinaTech's support team. They can quickly search for relevant information across various platforms and integrate it into their existing systems.
Additionally, Deskhero's knowledge base feature has been a game-changer for MachinaTech. The AI system automatically generates articles from word, powerpoint, pdf files, and even scrapes data from the company's website. This has significantly reduced the time taken to update the knowledge base and ensures that it is always up-to-date with the latest information.
Overall, Deskhero's advanced AI capabilities have greatly improved the efficiency of MachinaTech's customer support and helpdesk services. The company has seen a significant reduction in response times and an increase in customer satisfaction.
How does Deskhero's AI system help in managing customer support tickets?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. It then generates suggested replies, reducing the time taken to respond to customer queries.
How does Deskhero improve the efficiency of the support team?
Deskhero's comprehensive search bar and REST API allow the support team to quickly search for relevant information across various platforms and integrate it into their existing systems.
How does Deskhero's knowledge base feature work?
Deskhero's AI system automatically generates knowledge base articles from word, powerpoint, pdf files, and scraped website data. This ensures that the knowledge base is always up-to-date with the latest information.
* This article provides an example of how a fictive company in the Manufacture of Special Purpose Machinery for Tool Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
