LifeMastery Coaching receives hundreds of inquiries daily from clients and potential clients. They use Deskhero's ticket management system to organize these inquiries, enhancing their response time and overall customer satisfaction. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the time spent on each ticket.
With Deskhero, LifeMastery Coaching has created a comprehensive knowledge base, including articles generated from Word, PowerPoint, and PDF files. This resource is constantly updated and improved by the AI, which uses OpenAI Embeddings to find and incorporate relevant content from uploaded files and scraped website data.
LifeMastery Coaching also uses Deskhero's custom fields and user groups features to personalize their services. The AI capabilities of Deskhero help in identifying patterns and trends in the data, enabling them to tailor their services to the specific needs and preferences of different client groups.
Deskhero's advanced search bar, powered by AI, helps LifeMastery Coaching quickly find the information they need. The AI enhances the search results by considering the context of the search terms and providing the most relevant results.
Finally, LifeMastery Coaching uses Deskhero's REST API to integrate their customer support services with other systems and applications. This seamless integration, combined with the AI capabilities of Deskhero, enables them to provide a unified and efficient customer support experience.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the time spent on each ticket and improving the quality of responses.
How does Deskhero's AI enhance the search function?
Deskhero's AI considers the context of the search terms and provides the most relevant results, making it easier and faster to find the needed information.
How does Deskhero's AI help in personalizing services?
Deskhero's AI identifies patterns and trends in the data, enabling the service provider to tailor their services to the specific needs and preferences of different client groups.
* This article provides an example of how a fictive company in the Coaching Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.