CareerPath Advisors receives a multitude of inquiries every day from clients seeking career guidance. They use Deskhero's ticket management system to efficiently handle these inquiries, improving their response time and customer satisfaction. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the time spent on each ticket.
CareerPath Advisors has built an extensive knowledge base using Deskhero, including articles generated from Word, PowerPoint, and PDF files. This resource is continually updated and enriched by the AI, which uses OpenAI Embeddings to find and incorporate relevant content from uploaded files and scraped website data.
CareerPath Advisors also utilizes Deskhero's custom fields and user groups features to offer personalized advice. The AI capabilities of Deskhero assist in identifying patterns and trends in the data, enabling them to customize their advice to the specific needs and preferences of different client groups.
Deskhero's advanced search bar, powered by AI, aids CareerPath Advisors in quickly finding the information they need. The AI enhances the search results by considering the context of the search terms and providing the most relevant results.
Lastly, CareerPath Advisors uses Deskhero's REST API to integrate their helpdesk services with other systems and applications. This seamless integration, combined with the AI capabilities of Deskhero, allows them to provide a unified and efficient helpdesk service.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the time spent on each ticket and improving the quality of responses.
How does Deskhero's AI enhance the search function?
Deskhero's AI considers the context of the search terms and provides the most relevant results, making it easier and faster to find the needed information.
How does Deskhero's AI help in personalizing advice?
Deskhero's AI identifies patterns and trends in the data, enabling the service provider to customize their advice to the specific needs and preferences of different client groups.
* This article provides an example of how a fictive company in the Coaching Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.