BlackDiamond Coal had a vast amount of information spread across different platforms, making it difficult for their support team to find relevant information when dealing with customer queries.
By implementing Deskhero, BlackDiamond was able to consolidate all their information into a single, searchable knowledge base. The platform's AI capabilities were used to generate articles from Word, PowerPoint, and PDF files, creating a comprehensive resource for the support team.
The advanced AI also analyzed the content of the knowledge base using OpenAI Embeddings, enhancing the search function. This made it easier for the support team to find the information they needed, reducing response times and improving customer satisfaction.
Deskhero's REST API allowed BlackDiamond to integrate the platform with their existing systems, ensuring a seamless flow of information. This further improved the efficiency of their support process.
The AI's ability to learn from previous tickets and suggest replies also helped in handling repetitive queries, freeing up the support team to focus on more complex issues.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI enhances the knowledge base by generating articles from Word, PowerPoint, and PDF files. It also analyzes the content using OpenAI Embeddings, improving the search function and making it easier to find relevant information.
What is the benefit of Deskhero's REST API?
Deskhero's REST API allows you to integrate the platform with your existing systems, ensuring a seamless flow of information and improving the efficiency of your support process.
How does Deskhero handle repetitive queries?
Deskhero's AI learns from previous tickets and suggests replies to repetitive queries. This frees up the support team to focus on more complex issues.
* This article provides an example of how a fictive company in the Coal Processing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.